Today, Thermo King is a global manufacturer supplying global markets. Our ten plants in seven countries design and build refrigeration and heating units for trucks, trailers, rail cars and ocean-going containers. And air conditioning for buses, trains and urban mass transit.

Our customers get the same high product quality whether we make their units in Hastings, Shenzhen, or Kolin. Our workers and their communities share a common commitment to prosperity through growth and international trade. And our planet gets ecologically responsible design, manufacturing and performance.

Our product is not machines. It's temperature control. We sell a benefit, so we have a worldwide responsibility to continue delivering it.

Our dealers constitute the largest, finest temperature control service network in the world. Thermo King Customers expect and get service in the middle of the biggest cities, in the middle of deserts, in the middle of nowhere. We come as close as we can to offering Thermo King Service at every crossroads and in every port.

Commitment and skill matter little without material to back them up. So Thermo King supports a parts and distribution system that can deliver any of 20, 000 parts, anywhere in the world, overnight. It's a system that supplies original quality instead of will-fit parts. And still delivers parts for units made twenty years ago.

After all, it was we who designed them to last.

But even better than fast and efficient response to problems is preventing them in the first place. Simulation analysis is part of our design process, so the breakdown points of parts and units are corrected in advance, not discovered in use. Our labs, the most sophisticated in the transport refrigeration industry, perform endurance testing that borders on the cruel and unusual. An extensive customer network monitors performance data of units in actual use.

And research into fuel efficiency, noise reduction, ozone protection of global warming is a priority. In the long run, environmental improvement benefits everyone.

Yes, we develop one more thing: People.

Every year, Thermo King trains thousands of people in classes and dealership tutorials around the world. Some are skilled technicians who are new to transport refrigeration. Others are old hands at our business who are keeping up with what's new.

Training the best people is how we ensure that our customers get the fastest, smartest, most up-to-date service. Because the most sophisticated machinery is ultimately of little use without the most sophisticated humans to maintain it.