Yunzhi VIP Customer Recognition System
We use the cameras with face recognition technology which are installed at the entrance of the hotel. Once the VIP customers enter your hotel, you can know who he is. And the customer's past consumption information and consumption habits will be reflected to you at the first time. Then you can provide the targeted services to this customer. These powerful features improve the customer experience to a large extent and maintain the old customers.

Key date:

The cost of gaining a new customer is 5 times to keeping an old customer.
The contribution to the profit of an old customer is 16 times more than a new customer.
80% of corporate profits come from 20% of the customers, and these customers are loyalty customers.
The reason to the loss of 68% of the customers is that someone in this enterprise treated them rudely and impolitely.
If waiters can remember the VIP's name, consumption habits, hobbies and other information, the customer will be provided with more higher-quality individulized services. However, it is difficult for a waiter to remember the information of every single customer, which causes VIPs to be treated as general customers, to be introduced to wrong products or services and to show the VIP/discount card everytime they request for discount items. The results are clear: low customer satisfaction and loss of customers.
 
The meaning of the Yunzhi VIP Customer Recognition System:

Make everything possible: VIPs will be recognized the moment they step into the door.
Let the VIPs enjoy the same quality of services in different branches to improve their experience.
Enhance the quality of services by collecting the information of VIPs' habit and interest. For example, they will be served with their favorate drinks, which will make themselves at home.
Avoid the loss of advanced customers by increasing their satisfaction, and absorb more new customers by references.
The system can provide lists of potential customers(frequent customers, for instance) and blacklists.